Privacy Policy

Last revised: November 2026.

1. Who is responsible

Psychics Best is responsible for your personal data and can be reached at support@psychicsbest.com (subject line "Privacy").

2. What we collect

• Account data: email address, display name, password (stored as a one-way hash), country and time zone, optional profile photo, and for sign-in with Google or Apple the identifier they give us (never your password).
• Advisor data (advisors only): the profile you publish, a private phone number if you give one, and your PayPal email for payouts.
• Readings and messages: the content and times of your chats and messages (including any photos you send; they are kept private, open only to you, the advisor and our staff, and are stored without location data), session durations and charges, reviews and replies. During a live chat your advisor sees your message as you type it, before you press Send; this live preview is passed on to the advisor only and is not stored.
• Payments: top-up amounts, dates and the payment provider's transaction reference. We do not receive or store card numbers; payments are made on PayPal's pages.
• Technical data: IP address, device and browser type, sign-in times and devices, and server logs, used for security and to keep the Service working.
• Preferences: notification choices, marketing consent, favourites and cookie choices.

3. Why we use it

• To provide the Service: connecting you with advisors, running and billing chats, delivering messages, keeping your wallet and history (performance of our contract with you).
• To keep the platform safe and fair: preventing fraud and duplicate accounts, enforcing our terms, blocking attempts to move readings off-platform, resolving disputes (our legitimate interests and legal obligations).
• To send transactional email: verification codes, receipts, password resets, chat and message notifications (performance of the contract). You can turn off non-essential notifications in Account → Notifications.
• To send offers and news by email only if you opted in; you can opt out at any time in Account or with the link in each email.
• To meet legal obligations such as accounting and tax records.

4. Who sees your data

• Advisors see your display name and the messages you send them, and nothing else: not your email address, payment details or other conversations.
• Our staff with a support, finance or administrator role can see account details, transactions and, when needed for a dispute or safety report, chat transcripts. Every such access is logged.
• Service providers that process data for us under contract: our hosting provider (Microsoft Azure), PayPal (payments), Google Workspace (email delivery), Google and Apple (if you sign in with them), Firebase (push notifications on mobile).
• Authorities, when the law requires it or to protect someone's safety.

We do not sell personal data and we do not share it with advertisers.

5. Cookies

We use strictly necessary cookies to keep you signed in and remember your preferences. Analytics and advertising cookies are set only if you accept them in the cookie banner; you can change your choice at any time from the footer. Rejecting them does not affect the Service.

6. How long we keep data

• Account data: while your account is open. When you delete your account, your profile, favourites and messages are removed and your email address and name are replaced with anonymous values.
• Transaction and billing records: 7 years in anonymised form, as required for accounting and tax.
• Chat transcripts: while your account is open, so you can read them in your history; removed when the account is deleted, except where a dispute, fraud investigation or legal obligation requires retention.
• Security logs: up to 12 months.

7. Your rights

Depending on where you live you may have the right to access, correct, download, delete or restrict the use of your personal data, to object to processing based on legitimate interests, and to withdraw consent. You can download everything we hold about you and delete your account yourself from Account → Privacy and data; both actions take effect immediately. For anything else, email support@psychicsbest.com. You may also complain to your local data protection authority.

8. International transfers

Our servers are located in the United States. Where data is transferred from the EU, UK or other regions with transfer rules, we rely on standard contractual clauses or an equivalent safeguard with our providers.

9. Security

All traffic is encrypted (HTTPS). Passwords are hashed, staff accounts require two-factor authentication, access to personal data is role-based and logged, and payment card data never reaches our systems. No system is perfectly secure; if we learn of a breach affecting you we will notify you as the law requires.

10. Children

The Service is for adults aged 18 and over. We do not knowingly collect data from minors; if you believe a minor has an account, contact us and we will remove it.

11. Changes

We will post changes to this policy here with a new revision date and notify you of material changes by email or in the Service.