Frequently asked questions

Getting started

Do I need an account to read advisor profiles?

No. Profiles, ratings and prices are public. You need a free account to chat, message or save favourites.

Is the $5 welcome credit real money?

It is promotional credit you can spend on readings and messages like any other credit. It cannot be withdrawn or refunded, and it is given once per person.

What does "3 free minutes" mean?

The first 180 seconds of your first chat with each advisor are free. The chat screen shows the free time running down, then the per-minute rate starts.

Chatting

How do I know an advisor is available?

A green Online badge means they can take a chat now. Busy means they are in a chat with someone else. Offline advisors can be messaged, and you can ask to be notified when they come online.

The advisor did not answer my request. Was I charged?

No. Nothing is charged until an advisor accepts. If there is no answer within 60 seconds you can message them or choose another advisor.

Can I end the chat whenever I want?

Yes, with the End button. You pay only for the seconds you were connected, rounded up to the next cent.

What happens if I lose my internet connection during a chat?

Billing pauses. If your connection returns within the reconnect window the chat continues; if not, the chat ends and you are charged only for the time you were connected.

Can I read a chat again later?

Yes. Every session is in your History with the transcript, duration and charge.

Money

How do I add money?

Open Wallet, choose an amount (minimum $5.00) and pay with PayPal. Your balance updates as soon as PayPal confirms. We never see your card number.

Can I get a refund?

Unused purchased credit can be refunded to the original payment method within 30 days of purchase. Promotional credit cannot. If a reading went wrong because of a technical fault on our side, we credit the time affected. See the refund policy.

Why did I see a low balance warning?

Your wallet covered fewer than two minutes at the advisor's rate. You can add money without leaving the chat; otherwise the chat ends by itself when the balance reaches zero.

Advisors and reviews

How are advisors chosen?

Every advisor applies with a profile and experience details and is reviewed by our team before being published. We remove advisors who break the advisor terms.

Who can leave a review?

Only a customer who completed a paid session with that advisor, one review per session. Advisors may reply once and cannot delete reviews.

Can I contact an advisor outside Psychics Best?

No. For your protection and theirs, advisors may not share email addresses, phone numbers or social media handles in chats or messages, and such messages are blocked automatically.

Account and privacy

Can advisors see my personal details?

They see your display name and your messages, nothing else. Your email address, payment details and other advisors' conversations are never shown to them.

How do I delete my account?

Account → Privacy and data → Delete account. Your profile, messages and favourites are removed and your transaction records are kept only in anonymised form for accounting. Refund rules are shown before you confirm.

I still use the old Psychics Best app. Does it work?

Yes, for now. Please update to the latest app from the App Store or Google Play; some features, including adding money, are only available on the website and in the new app.

Still need help?

Use the contact page. We answer within one working day.